...
SEARCH

Contact Us

CATEGORY DESCRIPTION
Lorem ipsum dolor sit amet consectetur. Rhoncus integer
Home » Contact

Let's talk

Connecting with us is a breeze. With just a few more details, our team will be in touch to assist you as soon as possible.

Thank you.

We’ll be in touch. Shortly!

Our Offices

Israel

11 Atir Yeda Street, Kfar Sava, Israel.
Postal Code: 4464310
+972 9 741 7511

China

Rm 102, Building B, Fuhai Technology Industrial Park, Yongfu Road, Fuyong Town, Bao’an Disctrict, Shenzen City, China.
Postal Code: 518103
+86 755 26861420

Italy

71 Einstein Albert Street
52100 Arezzo (AR), Italy
+39 0575 382687

Our Logistic Warehouses

China

Rm 102, Building B, Fuhai Technology Industrial Park, Yongfu Road, Fuyong Town, Bao’an Disctrict, Shenzen City, China.
Postal Code: 518103
+86 755 26861420

America

ILS Cargo
11459 NW 122nd Street
Medley, Florida, USA
Postal Code: FL 33178

Europe

Harnaschdreef 12
2635 BT Den Hoorn
Netherlands

Let's Talk

Where to Buy

You can find the nearest trusted partners and distributors in your area for our products and services worldwide, ensuring convenient access to our top-tier products.

Go to page

Support Ticket

Help is just a Click Away!
Click to submit a support ticket and let our team handle any challenges you face. We're here to ensure your experience with our products is trouble-free.

Go to page

Your compare list

Compare
REMOVE ALL
COMPARE
0

Terms of use and privacy policy

Provision-ISR Limited, including all of its affiliates worldwide (collectively, “Provision-ISR,” “we,” “us,” or “our”) value the privacy of individuals who use or express interest in the Provision-ISR Websites, Provision-ISR Products, and Provision-ISR Services (as defined below, collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose Personal Data.

  1. GENERAL INFORMATION
    “Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, Provision-ISR (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Provision-ISR or any other person in respect of an individual.
  2. THE SOURCES OF THE INFORMATION WE COLLECT
    This Privacy Policy concerns the following sources of information that we collect in connection with our Service, which include:
  • Our websites (e.g. www.ProvisionISR.com) (“Provision-ISR Websites”), emails, marketing communication;
  • Information we received through our business partners and vendors; and
  • Information we receive through our products (“Provision-ISR Products”), support, mobile security solutions and/or cloud-based services, including, without limitation, VMS and Cam2 App (“Provision-ISR Services”).
  1. THE TYPES OF PERSONAL DATA WE COLLECT

We may collect and receive a variety of information from you or about you or your devices from various sources, as described below. If you do not provide your Personal Data when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

3.1 Information that you provide to Provision-ISR. This includes Personal Data about you that you provide to us. The nature of the Services you are requesting or using will determine the kind of Personal Data we might ask for, though such information may include (by way of a non-exhaustive list):

  • basic Personal Data (such as first name; family name; position in the company [title]; company name; company email address; business phone number; business address; city; postcode; country);
  • any information that you choose to share through our Services which may be considered Personal Data. (Please note that Provision-ISR does not collate information included on Provision-ISR internet forums together with Personal Data from your User Center account or profile);

3.2 Information that we collect or generate about you.This includes (by way of non-exhaustive list):

  • File with your contact history to be used for enquiry purposes so that we may ensure that you are satisfied with our Services;
  • Through our cloud security services, traffic and security reports that include information on the internet usage of the organization’s computer users (e.g. what websites were visited by each user, any documents downloaded, security incidents, prevention measures taken by the gateway, etc.);
  • Activity data relating to the use of protected documents, such as altering a document’s permissions and information regarding the individual that performed the activity;
  • Information about you provided from third parties’ sources; and
  • Through our cloud Email & Office service, the files and email correspondence (included the content therein) found in your accounts connected to such service.
  • Through our mobile application, data about the installed and downloaded applications in your device, which is used for security analysis and detection and prevention of malicious acts.

3.3 Cookies. We and our third-party partners may collect Personal Data using cookies, which are small files of letters and numbers that we store on your browser or the hard drive of your computer. We may also use pixel tags and web beacons on our Services. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookies”) to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and allows us to improve the functionality of our Services. Cookies can be used for performance management, collecting information on how our Services are being used for analytics purposes. They can also be used for functionality management, enabling us to make your visit more efficient by, for example, remembering language preferences, passwords, and log-in details.

3.4 Anonymized data. In addition to the categories of Personal Data described above, Provision-ISR may also process further anonymized information or de-identified and aggregated with other data that is not processed by reference to a specific individual.

  1. HOW WE USE YOUR INFORMATION

4.1 We may process your Personal Data for the following purposes:

  • for ongoing review and improvement of the information provided on Provision-ISR Websites to ensure they are user friendly and to prevent any potential disruptions or cyberattacks;
  • to allow you to use and access the functionality provided by the Provision-ISR Products and the Provision-ISR Services;
  • to assess your application for Provision-ISR Products and Provision-ISR Services, where applicable;
  • to set up customers to use Provision-ISR Products and Provision-ISR Services;
  • to set up users to use the User Center;
  • to conduct analysis required to detect malicious data and understand how this may affect your IT system;
  • for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided to secure devices and systems against current attacks;
  • to understand feedback on Provision-ISR Products and Provision-ISR Services and to help provide more information on the use of those products and services quickly and easily;
  • to communicate with you in order to provide you with: (i) our Services; (ii) information about us and our Services; or (iii) offers and marketing information;
  • to send you e-mail updates on the latest security trends, news, upcoming events and other marketing or promotional materials;
  • for in-depth threat analysis;
  • to understand your needs and interests;
  • for the management and administration of our business;
  • for improvement of our products and services.
  • to comply with and to assess compliance with applicable laws, rules and regulations, and internal policies and procedures;
  • for the administration and maintenance of databases storing Personal Data to market Provision-ISR’s products and services; or
  • for back-up and data loss prevention.

4.2 When we process Personal Data we verify the existence of a lawful ground for such processing activity, including:

  • performing our contractual obligations;
  • a lawful consent has been obtained;
  • compliance with legal or regulatory obligation;
  • exercising or defending our rights;
  • legitimate business interests, such as:
    • effectively and efficiently manage and administer the operation of our business;
    • maintaining compliance with internal policies and procedures;
    • monitoring the use of our copyrighted materials;
    • enabling quick and easy access to information on our Services;
    • offering optimal, up-to-date security solutions;
    • sending you e-mail updates on our Services, the latest security trends, news, upcoming events and other marketing or promotional materials; and
    • Obtaining further knowledge of current threats to network security in order to update our security solutions and provide these to the market.

4.3 We will take steps to ensure that your Personal Data is accessed only by such individuals that have a need to do so for the purposes described in this Privacy Policy.

4.4 We do not retain, use, sell or disclose Personal Data for any purpose other than for the specific purpose of performing our Services or as otherwise strictly permitted under this Privacy Policy.

  1. DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may share or otherwise disclose the Personal Data we collect from you as described below or otherwise disclosed to you at the time of the collection.

  • Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision and marketing of our Services or other relevant services.
  • Partners and Affiliates. We may share any information with our distributors, partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.
  • As Required by Law and Similar Disclosures. We may access, preserve, and disclose your Personal Data if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety.
  • Merger, Sale, or Other Asset Transfers. We may disclose and transfer your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
  • Consent.We may also disclose Personal Data from or about you or your devices with your permission.
  1. INTERNATIONAL TRANSFERS OF PERSONAL DATA

6.1 Provision-ISR is a global business. Our customers and our operations are spread around the world. As a result, we collect and transfer Personal Data on a global basis. That means that we may transfer your Personal Data to locations outside of your country.

6.2 Europe. Where we transfer your Personal Data to another country outside the European Economic Area (“EEA”) or the United Kingdom (“UK”), we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of Europe or the UK, for example, this may be done in one of the following ways:

  • the country that we send the data to, might be approved by the European Commission as offering an adequate level of protection for Personal Data (for example, Israel is an approved country);
  • the recipient might have signed a contract based on applicable “model contractual clauses” approved by the European Commission, obliging them to protect your Personal Data; or
  • in other circumstances the law may permit us to otherwise transfer your Personal Data outside the EEA or UK.
  1. YOUR RIGHTS

7.1 Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

7.2 Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

If you choose not to provide us with the Personal Data we collect, some features of our Services may not work as intended.

7.3 Your European Privacy Rights. If you are located in the EEA or the UK, you have additional rights described below.

  • You may request access the Personal Data we maintain about you, update and correct inaccuracies in your Personal Data, restrict or object to the processing of your Personal Data, have your Personal Data anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Data to another company. In addition, you also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
  • You may withdraw any consent you previously provided to us regarding the processing of your Personal Data at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.

You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy.  Before fulfilling your request, we may ask you to provide reasonable information to verify your identity.  Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain Personal Data for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

7.5 Other Privacy Rights. At Provision-ISR, we strive to uphold the highest standards of data protection and privacy compliance across various regions. If you believe you have other privacy rights relevant to a certain geographical jurisdiction, which is not covered in our policy, we encourage you to get in touch with our team at sales@provisionisr.com

7.6 How to Block Cookies. You can block Cookies by setting your internet browser to block some or all Cookies.  However, if you use your browser settings to block all Cookies (including essential Cookies) you may not be able to access all or parts of our Services.  By using our Services, you consent to our use of Cookies and our processing of Personal Data collected through such Cookies, in accordance with this Privacy Policy.  You can withdraw your consent at any time by deleting placed Cookies and disabling Cookies in your browser, or as explained below.  You can change your browser settings to block or notify you when you receive a Cookie, delete Cookies, or browse our Services using your browser’s anonymous usage setting.  Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.  If you do not agree to our use of Cookies, you should change your browser settings accordingly.  You should understand that some features of our Services may not function properly if you do not accept Cookies.  Where required by applicable law, you will be asked to consent to certain Cookies before we use or install them on your computer or other device.

  1. HOW WE SAFEGUARD YOUR INFORMATION

8.1 We have extensive controls in place to maintain the security of our information and information systems. Files are protected with safeguards according to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed or stored is limited to authorized employees. In addition, our Incident Response Team plays a critical role in our commitment to safeguard your information, as they are responsible for promptly and effectively responding to data security threats. If you have a suspicion of any data breach or a security incident, please contact our team at sales@provisionisr.com

8.2 As a condition of employment, Provision-ISR employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need it to perform their roles. Unauthorized use or disclosure of confidential information by a Provision-ISR employee is prohibited and may result in disciplinary measures.

8.3 Provision-ISR requires its worldwide employees and contractors that have access to its internal systems to complete annual trainings on data protection and security. Such trainings are aimed to make sure that Provision-ISR’s personnel understand and follow Provision-ISR’s privacy policies and guidelines when handling Personal Data.

8.4 When you contact a Provision-ISR representative, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.

  1. THIRD PARTIES

Our Services may contain links to other websites, products, or services that we do not own or operate (“Third-Party Services”).  We are not responsible for the privacy practices, policies, or other content of these Third-Party Services.  Please be aware that this Privacy Policy does not apply to your activities on these Third-Party Services or any information you disclose to these Third-Party Services.  If you have any questions about how these other sites use your Personal Data, you should contact them directly.  We encourage you to read their privacy policies before providing any information to them.

  1. HOW LONG WE KEEP YOUR PERSONAL DATA

We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required by law to keep this information for a longer period.  When we process Personal Data for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on our Services we provide to you if we delete some information from or about you, and mandatory retention periods provided by law and the statute of limitations.

  1. CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use Personal Data from children under 16 years of age (“Minors”), and no parts of our Services are directed at children.  If you learn that a Minor has provided us with Personal Data in violation of this Privacy Policy, please alert us at sales@provisionisr.com

  1. DESIGNATED REPRESENTATIVE

Provision-ISR’s registered office may be contacted using the following contact information:

Address:

Provision-ISR limited

11 Atir Yeda st

Kfar Saba, Israel
Attention: Legal Department

Email Address:sales@provisionisr.com
  1. QUESTIONS, CONCERNS AND UPDATES

If you have any questions or concerns about Provision-ISR’s handling of your Personal Data, or about this Policy, please contact our Privacy Officer using the following contact information:

Address:

Provision-ISR limited

11 Atir Yeda st

Kfar Saba, Israel

Attention: Legal Department

Email Address:sales@provisionisr.com

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.

Provision-ISR Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

 

What data do we collect?
Provision-ISR collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

 

How do we collect your data?
You directly provide Provision-ISR with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

 

How will we use your data?
Provision-ISR collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special info on products and services we think you might like.

 

How do we store your data?
Provision-ISR securely stores your data at provision-isr web servers.

Our web servers are equipped with state-of-the-art cybersecurity features to ensure the maximum protection of the data we collect.

 

Marketing
Provision-ISR would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Provision-ISR from contacting you for marketing purposes or giving your data to other members of the Provision-ISR Group.

If you no longer wish to be contacted for marketing purposes, please click hear.

 

What are your data protection rights?
Provision-ISR would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Provision-ISR for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Provision-ISR correct any information you believe is inaccurate. You also have the right to request Provision-ISR to complete information you believe is incomplete.

The right to erasure – You have the right to request that Provision-ISR erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Provision-ISR restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Provision-ISR’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Provision-ISR transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: marketing@provisionisr.com
Call us at: +972 9 741 7511
Or write to us: 11 Atir Yeda Street, Kfar Sava, Israel. Postal Code: 4464310

 

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?
Provision-ISR uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

 

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

  • Functionality – Provision-ISR uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Provision-ISR uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Provision-ISR sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites
The Provision-ISR website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy
Provision-ISR keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

 

How to contact us
If you have any questions about Provision-ISR’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: marketing@provisionisr.com
Call us at: +972 9 741 7511
Or write to us: 11 Atir Yeda Street, Kfar Sava, Israel. Postal Code: 4464310

 

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Provision-ISR has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: sales@provisionisr.com
Or write to us: 11 Atir Yeda Street, Kfar Sava, Israel. Postal Code: 4464310